MyNimax Service Portal
The new web app that puts artificial intelligence at the service of support
MYNIMAX
MyNimax is the web app that allows you to have direct access to support and all information about your installed Nimax systems in one single place
- Open a support ticket with a response from a technician within a maximum of 4 working hours.
- Access manuals, documents and videos related to your installed systems.
- View the history of service interventions on your systems.
- Place orders for spare parts and consumables with next-day shipping.
Artificial intelligence at the core of MyNimax
Starting this year, the portal is enhanced with ai.max, an artificial intelligence system available 24/7, designed to support you in managing and resolving anomalies on your machines and to give you the possibility to open a ticket with priority response.
A VAST KNOWLEDGE BASE
ai.max has access to the knowledge base of over 15 years of service interventions on Nimax installed systems and the complete technical documentation of more than 6,000 units.
GUIDED SUPPORT 24/7
Provides guidance via chat on the MyNimax Service Portal, with explanatory images, to quickly resolve issues on your systems.
ALWAYS ACCESSIBLE SUPPORT
In the absence of a mobile signal, you can also contact ai.max via a landline: it guides you step by step by calling a simple phone number.
FROM DIAGNOSIS TO INTERVENTION
Suggests the most appropriate spare part, sends a summary by email and opens tickets by scheduling remote interventions within 4 working hours.
A complete platform for managing support and your installed systems
SUPPORT
Orange Coins: the system that rewards the use of MyNimax
Orange Coins
Every activity carried out on the app – from consulting documents to managing the installed base, up to ordering spare parts and consumables – allows you to collect coins.
The collected coins are converted into discounts on orders placed through the app, which you can use whenever you prefer.