MyNimax Care Platform
Service and After-Sales Support Tailored to Your Needs
MYNIMAX
MyNimax is the web app that gives you direct access to technical support and all the information about your installed Nimax systems, quickly and easily.
- Open a support ticket and receive a response within four working hours.
- Access dedicated manuals and video documentation.
- View the complete service history of your systems.
- Order spare parts and consumables for immediate dispatch.
Specialist Support and Tailored Training
This module allows you to schedule preventive maintenance and guarantees technical support within an agreed timeframe, helping to reduce unexpected production line downtime.
- Preventive periodic checks
- Customised service package
- Priority Service (MTTR reduced to zero)
- Fixed Service price list
- Reduced unplanned downtime
- MyNimax Service Portal with the ai.max artificial intelligence system included
Coding and Marking Systems
Inspection and Quality Control Systems
Labelling Systems
Digital Solutions
This module is designed to protect your investment by extending the Nimax warranty coverage by an additional 24 or 48 months beyond the statutory one-year period, at minimal cost.
- Warranty Extension
- Free Repairs at Nimax Service Centres
- Priority Service (MTTR Reduced to Zero)
- MyNimax Service Portal con il sistema di intelligenza artificiale ai.max inclusi
- Domino Systems
- Nemesis Systems
Full Care
Maximum protection for your systems, with predictable costs and unlimited support. Choose between comprehensive coverage lasting three or five years.
- Spare Parts and Labour Included
- No Travel Expenses
- Academy Included
- Priority Service (MTTR Reduced to Zero)
- MyNimax Service Portal with the ai.max Artificial Intelligence System Included
- Inkjet Serie A i-Tech – Ax
- Laser D320i – Laser D620i
- TTO Serie V
- TIJ Serie G i-Tech
- P&A Serie M i-Tech
Academy
This module is designed to provide specialist expertise and foster effective collaboration with our experts, helping you maximise your company’s performance.
- Customised according to the customer’s needs
- Greater autonomy in maintenance and routine interventions
- Support with course funding applications
- Qualified trainers
- Coding and Marking Systems
- Inspection and Quality Control Systems
- Labelling Systems
Season Check
This module allows you to schedule regular preventive inspections, reducing the risk of breakdowns and ensuring priority when service visits are arranged.
- Regular Preventive Inspections
- Maintenance of Optimal System Conditions
- Scheduled Maintenance Planning
- Customised Service Package
- Preferential Pricing
- Coding and Marking Systems
- Inspection and Quality Control Systems
- Labelling Systems
Do You Need Assistance?
We adopt a proactive and reactive support approach designed to minimise downtime and maximise productivity.
Our team of technical experts continually updates its skills and knowledge to provide fast, effective solutions for every system.